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FAQs

Here you’ll find the answers to some of the most popular questions we’re asked about everything, from content creation, to the process, to support.

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Before purchasing your new website…


How do we get started once we've purchased a website?

Once you’ve signed up to work with us, we’ll immediately send you an invitation to a platform called Basecamp. This is a collaborative tool where we provide you with a to-do list (of around ten items) that are suggestions for content to populate your website.

You can then send over any text, images and documents and anything else you’d like uploading to the website.

Do we have to send you our content on Basecamp?

It’s not essential that you send us your content on Basecamp but it definitely makes the process easier for your own team and ours than over email. As it’s a collaborative tool, everyone can see all of the communications and uploads so nobody overlaps and we avoid any miscommunications.

On Basecamp, we can organise pages with individual threads, assign each other tasks that need completing and you can easily upload images and documents and easily label them to tell us where they need uploading to on your website.

Can other team members get involved?

Of course! You can add as many members of your team as you like to the Basecamp area. However, we do recommend limiting the tasks to a couple of key members of the team to avoid confusion.

You can also assign tasks to different members of your team, or us!

What if we already own our domain?

If you already own your own domain name, this is perfect! We would just need some login details during the launch process to be able to change a couple of records in order to move it over to our servers so you can benefit from our global roll outs.

If you don’t feel comfortable giving us your log in details for this, we would just need to arrange a time during the process that you would be able to change these for us.

What if we don't own a domain?

We can easily buy one for you which is included in the cost of your £9+VAT monthly fee. This is a quick and easy process and won’t add any extra stress.

Will the £9+VAT monthly fee ever change?

As we’ve recently introduced the £9+VAT monthly fee to cover any support, maintenance and additional fees such as domain name purchasing, this shouldn’t change for the foreseeable future.

If there are ever any changes to any costs, you will always be notified prior to the changes.

Is there an ongoing contract to stay with you?

All of our websites have to be hosted with us due to the way in which they are developed. This is so that when any updates or improvements are made, we can roll this out globally across all of our websites without you having to do anything.

If you ever wanted to move your website away from us, this could incur an additional fee but we would try to keep the cost as low as possible.

Do we have to get in contact with you to buy a website?

Once you’ve decided that you would like to work with us, whether you’ve been in conversation with us, or not, you can go your quote page and pay from there via BACs, cheque or direct debit.

There’ll also soon be the option to pay by card!

What is an add-on?

An add-on feature are additional features that don’t come as part of your standard licence fee, but we can easily add to your website at an additional cost. Add-ons include things such as OSM and Google Calendar integrations, individual members login and more.

For a full list, click here.

What if I don’t want any add-ons right now, but would like them later on?

You can add any of our add-on features to your website at any time. You can either message us over Basecamp or email (depending on where about in the project you are up to) and we can add this to your website for you. Or, you can open your original quote and select the box to purchase.

Do you adapt the website to country colours?

Yes, we can easily update your logo area to your nation’s colours as follows:

  • Blue – Scotland
  • Red – Wales
  • Green – Northern Ireland

We can also incorporate these colours into more elements e.g. buttons and buckets to tie in with your nation’s colours whilst still following The Scouts’ overall branding.

Whilst working with us on your new website…


What format should my pictures be in?

To upload your images to your website, your images need to be attached to Basecamp or uploaded directly on to the website as JPEG or PNG files. Your images should be as high resolution as possible, especially for banner images or for use on the homepage.

How do I change my password to something more memorable?

From the dashboard, go to the Users section, click “generate password” and replace the generate text with your own memorable password. Make sure to click “update user” at the bottom.

How do I add another user?

In Users, “Add New”. Use their name or full name as their username, this factors in a space so make sure to tell them this when you give them their username and password. To give someone the same permissions as yourself, assign them a “Scout Administrator” role.

How do I add pages to the menu?

From the dashboard, hover over “Appearance”, click “Menus”. To change the main menu (the one that directs to all of your pages across the site), make sure the drop down is set to “Main Menu (Primary Navigation)”, then from the multi select panel on the left hand side, select any page you would like to add with “Add to Menu”. You can then drag and drop to move it along the menu bar. Click “Save Menu”.

How do I create subpages?

Follow the steps above and add an item to your menu. To create a subpage, drag and drop this below the parent page, slightly to the right, until the item indents. This then becomes a subpage.

You will need to do this with any pages, even if you assign the page a “Parent Page” when editing the page itself.

How do I make a menu item have the purple box?

Once you’ve added a page to the menu, select the drop down arrow. In the CSS Classes box, type “key one”. This should add the purple box to the menu item. You can add “key two” and “key three” and so on, depending on how many you need in the purple box. We recommend two or three maximum.

You also can’t add these to subpage menu items.

How do I apply for G Suite?

You may have heard us talking about G Suite or we may have recommended that you use this if you are looking for an email system that will work with your site and help your users.

As each individual Scouting or Girlguiding Group is a registered charity, you are able to sign up for Google for Nonprofits. This allows you to get access to Gsuite completely free.

What is an SSL Certificate?

An SSL Certificate gives your website an added layer of security. SSL certificates are added to websites to enhance the security by encrypting data so it can’t be taken and used by unauthorised external sources. SSL certificates are essential for websites that take online payment. However, they are now a required feature for any form of website as they are also a ranking factor on Google. If a website doesn’t have an SSL certificate, it will show up saying the site is untrustworthy or not secure. This can put off users trying to visit your website.

SSL certificates come as part of our hosting package and we will annually update this for you, without you having to worry about it.

What is SEO?

Search Engine Optimisation (otherwise known as SEO) is the practise of making certain changes to your website in order for it to appear in the search engines (such as Google). These changes can include writing your text in a certain way, using headings, and adapting your content to make it more relevant to the potential search term.

Do you also build Girlguiding Websites?

Yes we do! Our team over at Kolodo Uniform specialise in building on-brand Girlguiding websites for Units, Districts, Divisions, Counties and Campsites.

Head over to our Kolodo Uniform Girlguiding websites page for more information.

And what about after it’s launched..?

What if I need more help or guidance after my website has launched?

Our team will usually talk you through your website after it has launched so that you can get your bearings within WordPress. We’ll also provide you with a guide to your website with all of the basic tips and instructions that you might need to get started.

If you do come across any issues a month, six months or even a few years down the line, we are always happy to help! Just contact us via email if you’ve recently been in touch or the Support page if it’s easier and we’ll get back to you!

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