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Here you’ll find the answers to some of the most popular questions we’re asked about everything, from content creation, to the process, to support.

Before purchasing your new website…

How do we get started once we've purchased a website?

Once you’ve signed up to work with us, we’ll immediately send you an invitation to a platform called Basecamp. This is a collaborative tool where we provide you with a to-do list (of around ten items) that are suggestions for content to populate your website.

You can then send over any text, images and documents and anything else you’d like uploading to the website.

Do we have to send you our content on Basecamp?

It’s not essential that you send us your content on Basecamp but it definitely makes the process easier for your own team and ours than over email. As it’s a collaborative tool, everyone can see all of the communications and uploads so nobody overlaps and we avoid any miscommunications.

On Basecamp, we can organise pages with individual threads, assign each other tasks that need completing and you can easily upload images and documents and easily label them to tell us where they need uploading to on your website.

Can other team members get involved?

Of course! You can add as many members of your team as you like to the Basecamp area. However, we do recommend limiting the tasks to a couple of key members of the team to avoid confusion.

You can also assign tasks to different members of your team, or us!

What if we already own our domain?

If you already own your own domain name, this is perfect! We would just need some login details during the launch process to be able to change a couple of records in order to move it over to our servers so you can benefit from our global roll outs.

If you don’t feel comfortable giving us your log in details for this, we would just need to arrange a time during the process that you would be able to change these for us.

What if we don't own a domain?

We can easily buy one for you which is included in the cost of your annual fee. This is a quick and easy process and won’t add any extra stress.

Will the monthly/annual fee ever increase?

We’ve spent a lot of time ensuring this cost is enough to cover any support you need, and the fees we have to pay such as domain name renewal and website hosting. We don’t foresee this needing to change in the future. If there are any increases in costs in the future, we promise to give you twelve months notice at least.

Is there an ongoing contract to stay with you?

You aren’t tied into a contract and can cancel at any time, however all of our websites have to be hosted with us due to the way in which they are developed. This is so that when any updates or improvements are made, we can roll this out globally across all of our websites without you having to do anything.

Can I upgrade at any time?

Yes, you can upgrade your plan at any time by paying the difference between the two set-up fees. The monthly/annual cost will remain the same.

Do you adapt the website to country colours?

Yes, we can easily update your logo area to your nation’s colours as follows:

  • Blue – Scotland
  • Red – Wales
  • Green – Northern Ireland

We can also incorporate these colours into more elements e.g. buttons and buckets to tie in with your nation’s colours whilst still following The Scouts’ overall branding.

Whilst working with us on your new website…

What format should my pictures be in?

To upload your images to your website, your images need to be attached to Basecamp or uploaded directly on to the website as JPEG or PNG files. Your images should be as high resolution as possible, especially for banner images or for use on the homepage.

How do I change my password to something more memorable?

From the dashboard, go to the Users section, click “generate password” and replace the generate text with your own memorable password. Make sure to click “update user” at the bottom.

How do I add another user?

In Users, “Add New”. Use their name or full name as their username, this factors in a space so make sure to tell them this when you give them their username and password. To give someone the same permissions as yourself, assign them a “Scout Administrator” role.

How do I add pages to the menu?

From the dashboard, hover over “Appearance”, click “Menus”. To change the main menu (the one that directs to all of your pages across the site), make sure the drop down is set to “Main Menu (Primary Navigation)”, then from the multi select panel on the left hand side, select any page you would like to add with “Add to Menu”. You can then drag and drop to move it along the menu bar. Click “Save Menu”.

How do I create subpages?

Follow the steps above and add an item to your menu. To create a subpage, drag and drop this below the parent page, slightly to the right, until the item indents. This then becomes a subpage.

You will need to do this with any pages, even if you assign the page a “Parent Page” when editing the page itself.

How do I make a menu item have the purple box?

Once you’ve added a page to the menu, select the drop down arrow. In the CSS Classes box, type “key one”. This should add the purple box to the menu item. You can add “key two” and “key three” and so on, depending on how many you need in the purple box. We recommend two or three maximum.

You also can’t add these to subpage menu items.

How do I apply for Google Workspace?

You may have heard us talking about Google Workspace, formally known as G Suite, or we may have recommended that you use this if you are looking for an email system that will work with your site and help your users.

As each individual Scouting or Girlguiding Group is a registered charity, you are able to sign up for Google for Nonprofits. This allows you to get access to Google Workspace completely free.

What is an SSL Certificate?

An SSL Certificate gives your website an added layer of security. SSL certificates are added to websites to enhance the security by encrypting data so it can’t be taken and used by unauthorised external sources. SSL certificates are essential for websites that take online payment. However, they are now a required feature for any form of website as they are also a ranking factor on Google. If a website doesn’t have an SSL certificate, it will show up saying the site is untrustworthy or not secure. This can put off users trying to visit your website.

SSL certificates come as part of our monthly/annual fee, and we will annually update this for you without you having to worry about it.

What is SEO?

Search Engine Optimisation (otherwise known as SEO) is the practise of making certain changes to your website in order for it to appear in the search engines (such as Google). These changes can include writing your text in a certain way, using headings, and adapting your content to make it more relevant to the potential search term.

Do you also build Girlguiding Websites?

Yes we do! Our team specialise in building on-brand Girlguiding websites for Units, Districts, Divisions, Counties and Campsites. Just get in touch if we can help.

And what about after it’s launched..?

What if I need more help or guidance after my website has launched?

Our team will usually talk you through your website after it has launched so that you can get your bearings within WordPress. We’ll also provide you with a guide to your website with all of the basic tips and instructions that you might need to get started.

If you do come across any issues a month, six months or even a few years down the line, we are always happy to help! Just contact us via email if you’ve recently been in touch or the Support page if it’s easier and we’ll get back to you!