Here you’ll find the answers to some of the most popular questions we’re asked about everything from content creation to the build and post-launch.

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So, you’ve bought a brand new website, we’ve signed you up to Basecamp and you’re ready to start uploading your content or, your website has just launched. As you become familiar with WordPress, you’re bound to come across things you need to ask us, and you might also need something to refer back to, take a look to see if your question is in our FAQs.


Do we have to send you our content on Basecamp?

It’s not essential that you send us your content on Basecamp but it definitely makes the process easier for your own team and ours than over email.

On Basecamp, we can organise pages with individual threads, assign each other tasks that need completing and you can easily upload images and documents and easily label them to tell us where they need uploading to on your website.

Can other team members get involved?

Of course! You can add as many members of your team as you like to the Basecamp area. However, we do recommend limiting the tasks to a couple of key members of the team to avoid confusion.

You can also assign tasks to different members of your team, or us!

What format should my pictures be in?

To upload your images to your website, your images need to be attached to Basecamp or uploaded directly on to the website as JPEG or PNG files. Your images should be as high resolution as possible, especially for banner images or for use on the homepage.

What if we already own our domain?

If you already own your own domain name, this is perfect! We would just need some login details during the launch process to be able to change a couple of records in order to move it over to our servers so you can benefit from our global rollouts.

If you don’t feel comfortable giving us your log in details for this, we would just need to arrange a time during the process that you would be able to change these for us.

What if we don't own a domain?

We can easily buy one for you which usually come at a cost of around £20+VAT. This is a quick and easy process and won’t add any extra stress.


How do I change my password to something more memorable?

From the dashboard, go to the Users section, click “generate password” and replace the generate text with your own memorable password. Make sure to click “update user” at the bottom.

How do I add another user?

In Users, “Add New”. Use their name or full name as their username, this factors in a space so make sure to tell them this when you give them their username and password. To give someone the same permissions as yourself, assign them a “Scout Administrator” role.

How do I add pages to the menu?

From the dashboard, hover over “Appearance”, click “Menus”. To change the main menu (the one that directs to all of your pages across the site), make sure the drop down is set to “Main Menu (Primary Navigation)”, then from the multi select panel on the left hand side, select any page you would like to add with “Add to Menu”. You can then drag and drop to move it along the menu bar. Click “Save Menu”.

How do I create subpages?

Follow the steps above and add an item to your menu. To create a subpage, drag and drop this below the parent page, slightly to the right, until the item indents. This then becomes a subpage.

You will need to do this with any pages, even if you assign the page a “Parent Page” when editing the page itself.

How do I make a menu item have the purple box?

Once you’ve added a page to the menu, select the drop down arrow. In the CSS Classes box, type “key one”. This should add the purple box to the menu item. You can add “key two” and “key three” and so on, depending on how many you need in the purple box. We recommend two or three maximum.

You also can’t add these to subpage menu items.

How do I apply for G Suite?

You may have heard us talking about G Suite or we may have recommended that you use this if you are looking for an email system that will work with your site and help your users.

As each individual Scouting or Girlguiding Group is a registered charity, you are able to sign up for Google for Nonprofits. This allows you to get access to Gsuite completely free.

What is an SSL Certificate?

An SSL Certificate gives your website an added layer of security. SSL certificates are added to websites to enhance the security by encrypting data so it can’t be taken and used by unauthorised external sources. SSL certificates are essential for websites that take online payment. However, they are now a required feature for any form of website as they are also a ranking factor on Google. If a website doesn’t have an SSL certificate, it will show up saying the site is untrustworthy or not secure. This can put off users trying to visit your website.

SSL certificates come as part of our hosting package and we will annually update this for you, without you having to worry about it. You can find out more about hosting here.

What is SEO?

Search Engine Optimisation (otherwise known as SEO) is the practise of making certain changes to your website in order for it to appear in the search engines (such as Google). These changes can include writing your text in a certain way, using headings, and adapting your content to make it more relevant to the potential search term.

What if I need more help or guidance after my website has launched?

Our team will usually talk you through your website after it has launched so that you can get your bearings within WordPress. We’ll also provide you with a guide to your website with all of the basic tips and instructions that you might need to get started.

If you do come across any issues a month, six months or even a few years down the line, we are always happy to help! Just contact us via email if you’ve recently been in touch or the Support page if it’s easier and we’ll get back to you!

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