Have you met our team?
Our team of 14 work from offices overlooking the Royal Albert Dock in Liverpool. We've all been involved in Scouts & Girlguiding in the past, and some hold volunteer roles currently.
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We’ve developed a support area designed to help with every issue; from FAQs to video tutorials, and a built-in support form if you need extra help.
The area is designed to assist Groups, Districts and Counties when they have an issue post-launch. The area which is still in the process of being built, already has some sections of content which can guide you now such as:
The user will be able to tell us about their issue on the Support page and their enquiry will be added to a ticketing system. The ticketing system will then be organised in order of priority. Any urgent enquiries will be responded to within 2 working hours, and non-urgent enquiries within 1-2 working days.
Areas which are currently being developed but will soon be available to use include:
Keep an eye out for our new Support tools, but in the meantime, browse our FAQs and use the Support form if you have any issues.